Still can't pay my plan

For many years, I have held an NGO license through TechSoup, and both my organization and I remain fully eligible for it.

This issue has been ongoing for some time now.

Previously, I had no problems using my credit cards to pay for Adobe Creative Cloud. Now, however, none of my four credit cards are being accepted by Adobe. All of them work perfectly fine for other online purchases, and my bank has confirmed there are no issues on their end.

I did attempt to pay via PayPal, which appeared to process successfully — but no money has actually been withdrawn from my account. The transaction goes through as zero amount, and I have no invoices to show for it, only a notice indicating that my next payment is due in 2027. In other words, something is registering, but nothing is actually being charged.

One thing I find unusual is that when entering my card details, I am never asked for my CVC code — only my name, card number, and expiration date. This seems like a significant part of the problem.

I have already contacted Adobe Support, but unfortunately the experience was frustrating due to language barriers, and the chatbot simply repeats the same unhelpful responses regardless of what I ask.

To make matters worse, I receive a payment reminder every other day — and I genuinely want to pay, but I am simply unable to do so with either my cards or PayPal.

Has anyone experienced something similar, or does anyone know what might be causing this? Any advice would be greatly appreciated.

Adobe — please help.