Still charged after free trial

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I signed up for a two week trial for Adobe Photoshop and after a few days cancelled my free trial. Apple says my subscription is cancelled yet I’m still being charged.

kgladCorrect answer

Community Expert

if you subscribed via the apple app store, contact apple. https://support.apple.com/#:~:text=Give%20us%20a%20few%20details,chat%2C%20email%2C%20and%20more

kglad

Correct answer

Community Expert

if you subscribed via the apple app store, contact apple. https://support.apple.com/#:~:text=Give%20us%20a%20few%20details,chat%2C%20email%2C%20and%20more

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AkanshaAshra

Community Manager

Hi @Alluring_joyc2ed

Thank you for writing to the community.

After checking your account details, we can confirm that the subscription has been successfully canceled and the refund has already been processed.

The refunded amount should be credited back to your original payment method within 10-14 business days.

If you have any other questions or need further assistance, please feel free to let us know. We're happy to help.

^Akansha

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