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Participating Frequently
September 17, 2025
Question

Still have BILLING ISSUE for 3 months, and all of the invoices were PAID

  • September 17, 2025
  • 1 reply
  • 329 views

Hi, I am just so furious about how adobe will not resolve my billing issue, no matter how many changes I do to my payment method. What is even more frustrating is that the invoices are being paid. I went through my bank statements, and YES they have been PAID. For 3 months adobe has ripped off my money but it still ays I have a billing issue. Billing issue for what? You guys have been taking my money. Why am I still having this problem??? I haven't been able to use any products for the past 3 months thank you.

1 reply

kglad
Community Expert
Community Expert
September 17, 2025

who or what is saying this?

 

adobe support?

your adobe online account?

something else?

Participating Frequently
September 17, 2025

I don't understand your question. My Adobe account has been suspended due to a billing issue.

I have been checking the status of my account on the Adobe account webpage.

kglad
Community Expert
Community Expert
September 17, 2025

you'll need an employee to help with the next step. if you don't see a reply here in 12 hrs from a badged employee, repost and we'll flag one.