Skip to main content
Participant
March 10, 2025
Question

Stop billing my bank account

  • March 10, 2025
  • 3 replies
  • 231 views

I cancelled my subscription plan but you guys still bill my bank account and you don't stop even after lodging a complaint. 

3 replies

kglad
Community Expert
Community Expert
April 4, 2025

check your account, https://account.adobe.com

 

are all subscriptions cancelled?

AnandSri
Legend
April 4, 2025

Hello!

 

I hope you are doing well, and we apologize for the delayed response and the trouble.

 

Please refer to these articles to manage and cancel the subscriptions: https://adobe.ly/3FSXWHP

https://adobe.ly/3DSfzXK

 

If you still need assistance, you can connect with the Adobe Billing support team using the URL, and they will assist you further.

 

I hope this helps.

Thanks,

Anand Sri.

try67
Community Expert
Community Expert
March 10, 2025

We are not Adobe. You should contact them directly for help with this issue, using one of these channels:

Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(make sure pop-ups are not blocked; type "Agent" to chat with a real person, or via phone, during working hours)

Twitter: https://twitter.com/AdobeCare

There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...