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non26
Participant
October 7, 2026
Answered

stop charging me for a cancelled subscription NOW!!!!!!!!

I cancelled my subscription and another payment came out of my credit card

[Moved to Account, Payment, & Plan by a moderator］

    kanikas28368183
    kanikas28368183Correct answer
    Community Manager
    October 8, 2026

    Hi non26,


    We're sorry to hear about your experience. I can see that the Photography plan was canceled in August, and the September charge didn't go through. I also see that you've submitted a request to delete your account.

    If there's anything else you'd like help with or if you have any questions, please let us know. We're happy to assist.


    Thanks
    ^KS

    View reply

    2 replies

    kanikas28368183
    Community Manager
    kanikas28368183Community ManagerCorrect answer
    Community Manager
    October 8, 2026

    Hi non26,


    We're sorry to hear about your experience. I can see that the Photography plan was canceled in August, and the September charge didn't go through. I also see that you've submitted a request to delete your account.

    If there's anything else you'd like help with or if you have any questions, please let us know. We're happy to assist.


    Thanks
    ^KS

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    yamato713108855
    Community Expert
    yamato713108855Community Expert
    Community Expert
    October 7, 2026

    The community cannot access information regarding your contract status.
    We are unable to process cancellations or refunds.
    For further details, please contact customer support.

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