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Anonymous
Oct 7, 2026 5:48 PM UTC
Answered

stop charging me for a cancelled subscription NOW!!!!!!!!

I cancelled my subscription and another payment came out of my credit card

[Moved to Account, Payment, & Plan by a moderator］

    kanikas28368183
    kanikas28368183Correct answer
    Community Manager
    Oct 8, 2026 6:28 AM UTC

    Hi non26,


    We're sorry to hear about your experience. I can see that the Photography plan was canceled in August, and the September charge didn't go through. I also see that you've submitted a request to delete your account.

    If there's anything else you'd like help with or if you have any questions, please let us know. We're happy to assist.


    Thanks
    ^KS

    View reply

    2 replies

    kanikas28368183
    Community Manager
    kanikas28368183Community ManagerCorrect answer
    Community Manager
    Oct 8, 2026 6:28 AM UTC

    Hi non26,


    We're sorry to hear about your experience. I can see that the Photography plan was canceled in August, and the September charge didn't go through. I also see that you've submitted a request to delete your account.

    If there's anything else you'd like help with or if you have any questions, please let us know. We're happy to assist.


    Thanks
    ^KS

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    yamato713108855
    Community Expert
    yamato713108855Community Expert
    Community Expert
    Oct 7, 2026 5:57 PM UTC

    The community cannot access information regarding your contract status.
    We are unable to process cancellations or refunds.
    For further details, please contact customer support.

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