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Daniel32356561gbju
Participant
September 18, 2023
Answered

STOP DEBITING ME (Added... Google Play Store problem)

  • September 18, 2023
  • 1 reply
  • 669 views
I have been getting deductions on my card even after the deletion of my account. Please stop this. I will not tolerate it. Why is my card still being debited every month?
Even after I deleted the account. Please Let this be the last time.
 
 
    Correct answer kglad

    @lakenv 

     

    if you see a google play charge, contact google play .

    1 reply

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    Daniel32356561gbjuAuthor
    Participant
    September 18, 2023

    Check this email [removed by moderator] and please cancel my subscription. I have done this but you guys still debit me. This is unprofessional. Stop it!

    and pls I want a refund for the month you debited me even after my account and subscription cancellation 

    Lyn_D
    Lyn_D
    Inspiring
    September 18, 2023

    Hi @Daniel32356561gbju,

     

    Thank you for reaching out.

    I apologize for the frustration caused. It appears that your subscription was purchased through the Google Play Store. Subscriptions managed through the Play Store are handled by Google. To cancel your subscription and request a refund, please follow these steps:

     

    1. Open the Google Play Store on your Android device.
    2. Tap the three horizontal lines (hamburger menu) in the upper-left corner to open the menu.
    3. Select "Subscriptions."
    4. Find the Adobe Express subscription from the list and tap on it.
    5. Tap "Cancel Subscription."
    6. Follow the on-screen instructions to confirm the cancellation.
    7. To request a refund, you can contact Google Play Store support directly through the "Get Help" or "Contact Us" option within the Google Play Store app.

     

    Google's support team will be able to assist you with the refund process for the month you were debited after cancelling your subscription.

     

    Please let me know how it goes, as I'm here to help.

    Lyn

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      Daniel32356561gbjuAuthor
      Participant
      September 18, 2023

      Well said on it

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