STOP MY SUBSCRIPTION!!

Forum|Forum|1 year ago
January 21, 2025
2 replies
616 views

ITS BEEN 2 MONTH IM STILL ASKING AND TRYING TO CANCEL MY SUBSCRIPTION, IM NOT USING THIS SOFTWARE AND YOU CAN SEE IT. YOU STILL CONTINUE TO CHARGE ME.

GIVE ME MY MONEY BACK AND CANCEL THE SUBSCRIPTION WHITEOUT FEES !!! OR IM GOING TO TELL TO MY BANK

macOS

kglad

Community Expert

you'll need to await an adobe employee to inform you to contact adobe support.
meanwhile, make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Jeffrey_A_Wright

Legend

Nora, I am sorry you are unable to manage your Adobe subscriptions. I do not show any active plans under the account you used to post to this public discussion forum. Fees would have been applied after you canceled your annual membership. Please see https://adobe.ly/40EUHvv for more information. ^JW

Ged_Traynor

Community Expert

@Nora_Sandouk0060 you'll need to contact Adobe support about payment/cancellation issues
Type agent in the chatbot to speak to a real person
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
You will need to be on a browser that allows pop-ups and cookies, or the icon won't show.
Twitter: @AdobeCare https://twitter.com/AdobeCare

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded