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LouiseEllul
LouiseEllul
Participant
September 13, 2022
解決済み

Stop Photoshop Annual Renewal and Cancel Account

  • September 13, 2022
  • 返信数 2.
  • 360 ビュー

It is frustrating not being able to contact a real person! I've been trying to cancel my photoshop annual renewal and monthly subscription for months without being able to find my way through because the UX design for cancellation and contact support is made so complicated. Meanwhile, months keep rolling!

 

How can I take a refund and stop the annual renewal?

このトピックへの返信は締め切られました。
解決に役立った回答 LinSims

There is no way to cancel the annual renewal. It is automatic. To avoid the cancellation fee, you have to cancel it manually during the last month of the current subscription.

返信数 2

LinSims
Community Expert
LinSimsCommunity Expert解決！
Community Expert
September 13, 2022

There is no way to cancel the annual renewal. It is automatic. To avoid the cancellation fee, you have to cancel it manually during the last month of the current subscription.

    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    September 13, 2022

    Hello @LouiseEllul,
    Look at the following link for information on how to cancel your subscription.
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html
    If the information does not help, then you need to contact support.
    To contact support see the instructions given at the link below
    https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/m-p/11843852#M14032
    Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

    -Manan
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