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A
ann_9501
Participant
June 10, 2025
Question

STOP the aboboment

  • June 10, 2025
  • 2 replies
  • 125 views

HI!

Last week i stoped the abonoment and change the plan to no plan. And i see that you are still wanting payment. I dont need the abonoment and i have stoped it. Please remove the payment and the abonoment

    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 10, 2025

    check your account, https://account.adobe.com

    what's it show?

    A
    Community Manager
    Anshul_NautiyalCommunity Manager
    Community Manager
    June 10, 2025

    Hi @ann_9501,

    Thank you for reaching out.
    Upon checking our backend records, it appears that your plan was successfully cancelled on June 10. Could you please confirm if you're still experiencing the same issue?

    Let us know if you need further assistance. 

    Regards,
    ^AN

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    June 10, 2025

    @ann_9501 

    I have moved your post from Creative Cloud desktop to the Account, Payment, & Plan Forum

    Jane

     

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