Storage not upgrading

Question

Hello, I upgraded my existing Creative Cloud plan to 1 TB through my Adobe account. My Adobe account shows the plan as active. However, my storage is still showing only 20 GB everywhere: Creative Cloud on the web Creative Cloud on my computer Creative Cloud mobile app I have already signed out and back in, and I have also reinstalled Creative Cloud, but the issue remains. When I click "Get access to your apps and services", it only redirects me back to Creative Cloud

Jeff_A_Wright · Answer

Thank you for posting, EllenKarl.I apologize for any confusion, and I appreciate the value you found in our services as reflected in your recent plan upgrade.I am showing that you are currently using 23.380 GB of the 1024 GB available to you. Please see https://adobe.ly/4hN899s for information on how to locate the amount of storage that is currently allocated to your account.Please update this public discussion thread if you have any questions, EllenKarl. ^JW

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.