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Participant
May 18, 2023
Question

Strange behaviour of sales chat representative

  • May 18, 2023
  • 2 replies
  • 324 views

Had a few questions to ask on behalf of my client to Sales. Not only did they not answer my questions but left the conversation in between abruptly. 

 

Extremely bad experience. My expectations were that they will answer the question and understand what I have to say. Here is the chat Transcript 

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Adobe Virtual Assistant
Today  2:29 PM
 

Hi there! Can I help you find something?

I'd like to talk to Sales

 

What is your email address? A Sales representative may use this to follow up on your request.

---email given---

 

Thank you for sharing your email address. We’re connecting you with a Sales representative. In the meantime, what would you like to talk about?

We'll connect you with an agent as soon as possible. For a faster resolution, please tell us how we can help you today.

I have a few questions about adobe sign

 
 
You are now connected to Harshit in Adobe Sales. If you need to share sensitive information, such as credit card number, please wait for your agent to give you steps to share it securely.
 
Harshit

Welcome to Adobe Sales Chat. My name is Harshit, I will be happy to assist you.

Hi harshit

I have a few questions about pricing and usage

 
Harshit

Hi Akash!

Sure

 

we are an IT firm and one of our client is a health clinic

they want their documents, patient forms, consent forms etc to be digitally signed by patients

 
Harshit

Ok

 

they might have 50 different patients per month and each patient might require to sign 2-3 or 4 documetns as per his ailment

So my question is -

with the base plan, how many documents we can get signed in this scenario.. are there any limits?

We might have documents A B C .. and there might be 20 different customers coming to the clinic who needs to sign these documents A B C each

We checked Docusign and it allows only 5 documents per month.. so we are checking Adobe now

 
Harshit

Ok So we have Acrobat sign solution which will help you with the e-sign solution that you are looking for

But we do not have Direct VIP in India

 

VIP?

 
Harshit

I am sorry, VIP is the enterprise license for Acrobat sign

And you need to contact the reseller

 
  1. our client is not in India.. he is in US
  1. We only want to explore base plan.. not the enterprise one
 

and 3 - you did not answer the question about the limits? no of docs we can get signed per month

 
Harshit

Are you the reseller?

 

no, we are service provider.. IT consultants

 

Harshit has left the conversation.
While this conversation has ended, feel free to come back anytime you need help.
 
 
 
This topic has been closed for replies.

2 replies

kglad
Community Expert
Community Expert
May 18, 2023

or you can continue the conversation by updating your opened ticket, https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

Community Expert
May 18, 2023

Hi @xlogic-25,

Please contact again, this could be an issue with connectvity as well. I don't see the representative being rude or evasive of your questions. The respnnse might not have been as you desired but the conversation was cut off before something could come out of it. I would advice to connect again.

-Manan

-Manan