Stuck in Adobe's refund limbo for almost two months. Any advice?

Hi everyone,

I'm hoping to get some advice or just see if anyone else has experienced this nightmare. I'm in a battle that has been going on for almost two months with Adobe Support over a subscription refund of about $400 USD.

Here's the timeline of my frustration:

• Day 1 (Mid-June): I canceled my annual Creative Cloud subscription. I received the confirmation email stating a refund would be processed. Simple enough, right?

• Day 7: The money never arrived. I contact support, and they tell me the refund was "declined by my bank."

• Day 8: I go to my bank in-person. They check their records and confirm they NEVER received any incoming transaction from Adobe, so it was impossible for them to have declined it.

• Day 10-20: I get back to Adobe support multiple times. Each time, I'm connected with a different agent who tells me the refund has been "re-initiated" and that I need to wait 10-12 business days. The money never arrives. It's a broken record.

• Day 25 (Early July): After the refund "fails" yet again, a supervisor finally admits they have a technical issue and need to process my refund manually. They ask for my full name and all my bank details for a direct transfer. I provide everything they ask for.

• Day 30 - Today (almost Day 50): Weeks have passed since I gave them my bank details for the "manual" refund. I've spoken with at least 4 more agents. The script is always the same: "Your case has been escalated to our backend team, please wait." No one can give me a timeline, a reason for the delay, or a concrete solution.

TL;DR: Adobe has owed me a refund for almost two months. Their automated attempts failed (they blamed my bank, but the bank denies it). They escalated it to a manual refund weeks ago, I gave them my bank details, and I still don't have my money. Support's only answer is to "please wait."

The most frustrating part is that I have documented everything—every chat transcript, every email, every case ID. I can prove this entire timeline, yet they provide no concrete answers or transparency. It feels like they're just hoping I'll give up.

Has anyone successfully broken out of this support loop? Is there a higher-level department email or a way to truly escalate this? I'm on the verge of filing a formal complaint with my country's consumer protection agency, but I wanted to check with the community first.

Any help would be greatly appreciated. Thanks for reading.