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Participant
July 12, 2026
Question

Stuck on yearly plan without any contact option

  • July 12, 2026
  • 2 replies
  • 30 views

I am a student from Portugal. In august/september of 2024 I was supposed to pay my adobe monthly subscription (it was around 19€) but during this time, I was away from my computer and my credit card had expired.
This left me with no way to pay, cancel or change my payment details for aprox. 1 month. When I was finally able to link my new card, Adobe told me I would be forced to pay what I owed (fair) and I would be forcefully placed in a yearly plan in which my monthly price would increase from 19€ to 41€ (unfair). My only option for cancellation was to pay a few hundred € to exit this plan that I was being placed in without a choice.
Since then, I’ve been stuck on this plan and paying the price they told me to pay. This is quite annoying, It more than doubled my Adobe expenses and left me with no option to contact or reach out to support. I tried chatting with a bot (back when it still showed up on the website) and even tried to be online when the supposed customer support people would be available but the support button simply did not exist.
I will not argue about the well known predatory practices of Adobe, I simply want to know if there is a solution for my problem so I can finally stop paying this extra amount per month (none of my colleagues have ever had a similar issue and they’re all paying the usual 19€ subscription)

    2 replies

    Jeff_A_Wright
    Community Manager
    Community Manager
    July 13, 2026

    Thank you for posting to this public discussion forum, ​@venturaf.

     

    I am very sorry for the problems you have encountered managing your subscription and contacting us.

     

    I can confirm there are no records of any recent attempts to contact us, Venturaf, so the device or network you are using could be blocked by design from reaching us. This is usually true if an organization manages the device or network.

     

    Please use a different device to contact us at https://helpx.adobe.com/contact.html?rghtup=autoOpen so we can evaluate your current subscription for potential cost savings or assist with ending your plan, ​@venturaf.

     

    You can reach us on a smartphone or tablet at https://helpx.adobe.com/contact.html?rghtup=autoOpen if you don't have another computer available.

     

    Please update this discussion thread if you have any additional questions, ​@venturaf.

    venturafAuthor
    Participant
    July 14, 2026

    Hi Jeff,
    There are no recorded attempts because I don’t know of a way to contact anyone. The link you provided me with was only directing me to a sort of “walkthrough” page which hasn’t been much help but now the option for chatting with a bot is available (though I much rather would prefer to speak to a human).
    I was finally able to talk to a human and he helped me change the plan. Thank you for the help!

    kglad
    Community Expert
    Community Expert
    July 14, 2026

    @venturaf 

     

    you can bypass the bot to reach an agent.

    kglad
    Community Expert
    Community Expert
    July 12, 2026

    do you have a student subscription now?

    venturafAuthor
    Participant
    July 12, 2026

    I dont think so. is there a direct way to check that? I dont think im in a student subcription ever since they swapped me into the yearly plan

    kglad
    Community Expert
    Community Expert
    July 13, 2026

    @venturaf 

     

    yes, check your account, https://account.adobe.com 

     

    if it does not show a student subscription, did you confirm you’re still eligible for a student subscription, https://helpx.adobe.com/x-productkb/global/graduation-education-discount-expiry.html?linkId=100000351687896