Stuck on yearly plan without any contact option
I am a student from Portugal. In august/september of 2024 I was supposed to pay my adobe monthly subscription (it was around 19€) but during this time, I was away from my computer and my credit card had expired.
This left me with no way to pay, cancel or change my payment details for aprox. 1 month. When I was finally able to link my new card, Adobe told me I would be forced to pay what I owed (fair) and I would be forcefully placed in a yearly plan in which my monthly price would increase from 19€ to 41€ (unfair). My only option for cancellation was to pay a few hundred € to exit this plan that I was being placed in without a choice.
Since then, I’ve been stuck on this plan and paying the price they told me to pay. This is quite annoying, It more than doubled my Adobe expenses and left me with no option to contact or reach out to support. I tried chatting with a bot (back when it still showed up on the website) and even tried to be online when the supposed customer support people would be available but the support button simply did not exist.
I will not argue about the well known predatory practices of Adobe, I simply want to know if there is a solution for my problem so I can finally stop paying this extra amount per month (none of my colleagues have ever had a similar issue and they’re all paying the usual 19€ subscription)
