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Z
Zhuldyz284868133cd9
Participant
February 20, 2023
Question

Student Abo gekauft aber keinen Zugriff. Adobe Support geht nicht

  • February 20, 2023
  • 2 replies
  • 518 views

Hallo. Ich habe die Studenten Abo fur Adobe Creative Cloud gekauft, habe aber keinen zugriff auf die Apps!! 

Ich kann auch den ADOBE Support nicht kontaktieren!! Kann jemand in der community vielleicht helfen? ADOBE selbst bietet den Kunden anscheinend nach dem Kauf keinen Support an! 

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2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 20, 2023

if your school is managing your plan, contact your plan admin.  otherwise, 

install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

 

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

Z
Zhuldyz284868133cd9Author
Participant
February 20, 2023

Thank you very much for your advice. However, my university is referring me back to ADOBE Support. BUT there is NO Adobe Support at all!! Does anyone have any ideas on how to get in touch with Adobe? I cannot even see my paid subscription in my Adobe account! I dont have even the possibility to cancel the subscription! 

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 20, 2023

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
February 20, 2023

Moved to Account..........forum.

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