Student account but I am being billed for a non student account

Forum|Forum|3 years ago
September 28, 2022
3 replies
375 views

Hello I am a student and i am signed into my student email but i am being charged for the full priced plan and when i try and cancel it it says that I have to pay for the remaining year 'early cancellation' fee. I am a student and really can't afford this. They have been charging me for ages without me realising and it has now risin to 24 pounds a month. I am workin on my free account at the moment and paying for one too but they are both from the student email.

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K

Kevin26334048g6vz

Participant

Interestingly, 24 pounds a month is not a discounted price for a month.

T

Test Screen Name

Legend

"Interestingly, 24 pounds a month is not a discounted price for a month."

Today Creative Cloud (All Apps, annual pay monthly) is shown in the UK at £51.98 per month.

So 24 pounds is more than 50% discount.

Of course, the UK can expect prices to jump hugely since Adobe are a US company who work in dollars, but this hasn't happened yet.

kglad

Community Expert

@Test Screen Name, that price is in line with the currency value as of today (so, no huge jump unless the pound continues to lose value).

T

Test Screen Name

Legend

24 pounds a month (for all apps) is less than half the normal price. It's the normal student price; the first year as a student gives an extra discount. The cancellation fee is one half of the current year's commitment.

LinSims

Community Expert

This is a public forum, not Adobe support. Users, including the Community Experts, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

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