Student Account Terminated Without Further Notice

Question

I'm a high school student, and my student account was terminated with no further explanation, even thought I'm still an student and should have access to the plataform as the high school pays for it.

Not only that but my projects on Cloud disappeared too.

AkanshaAshra · Accepted Answer

Hi ​@Divine_Marveld388,Thank you for posting in the community.We understand the concern regarding access to the account and the subscription status. After reviewing the email address associated with this post, we were unable to locate any active subscription under the account.As the account appears to have been terminated, the Adobe Support team will be in the best position to investigate the account details and assist you further.Please contact Adobe Support directly using the link below:Contact Adobe SupportThey can review the account status, verify any associated subscriptions, and advise on the available options.If you need any additional assistance, please let us know.^ThanksAkansha

Spas K. · Answer

You should contact the school and whoever is in charge of the administration for these accounts to get it sorted out.

If it says your access is restored, you can log out and back in the creative cloud app or adobe.com and check if the status changes. Perhaps it will take some time until changes take effect. If it still doesn't work after a day, contact the administrator again and let them know.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.