Student Creative Cloud Pre-Paid (Annual) Subscription -- Disappeared Overnight! HELP!!

Not sure why my updated message disappeared but I'll share it again. I feel this may answer some of the student's questions. Please continue reading below...

UPDATE as of July 23, 2020:

ISSUE IS FIXED FOR ME (finally). Read my long comment carefully here.

You will need the following things handy before you call Adobe's customer service number:

1) First & Last Name on the subscription
2) Student e-mail address used to sign up for the subscription

3) Credit card used to purchase the subscription (they may need last 4 digits to verify)

4) Phone number associated to the account (they may need last 4 digits to verify)

5) Secondary Personal E-mail address that you can easily access (See Step 2 below for details)

So after being on numerous calls to Customer Service toggling between their Technical team and Account / Billing team, it turns out that they were the only ones who could change things in the backend to help fix my original issue mentioned above. I had to explain my situation multiple times since I was being transferred back and forth. I asked them about the cause of the issue I experienced and got different answers each time: 

1) Some thought it was due to logging on many devices could be the issue (didn't apply to me)

2) Some thought it is because of logging on same device multiple times (this happened while being on the call with them troubleshooting as per their instructions but definitely not before the call);

3) Some thought it was due to some other issue on their end, which may have resulted in the issue I experienced.   

Try the following steps and gain access back to your active Student Subscription:

Step 1) Take out time out of your busy schedule to call the customer service hoping you get an actual person who is knowledgable on the topic to help you. It will not be a quick call for sure. Also, beware sometimes while on the call with Customer Service the voice quality of the call can drop, and or you may experience a "one-way" call where you can barely hear the other person or not at all. So that was quite annoying for me because then I had to hang up and start the process all over again. I pray that it doesn't happen to you.

Step 2) Patiently wait on the call until you get through. This took some time, but finally, I got through to someone and he told me my subscription is showing active on their end (some good news there), and he mentioned that since I purchased my license directly from Adobe my account is considered a "PERSONAL" account and not a BUSINESS / SCHOOL / ORGANIZATION account, even though the log-in works for both PERSONAL AND SCHOOL account (*smh with a heavy sigh moment*). So since I couldn't see my plan and all the details of my existing subscription plan, I had requested him to ADD a Secondary e-mail address on my account. Make sure you provide them with a personal (NON-Student) e-mail address that you can access easily in order to receive verification links and or codes. I had to do this extra step because I had not set up my 2-Step Verification initially when I signed up for the subscription, and this step was really necessary for me because my university is currently closed and their webserver for the e-mail doesn't allow me to send or receive any e-mails at this time. So none of Adobe's e-mails came through on my student account.

Step 3) Remain on the call line with Customer Service until you thoroughly test logging in using the secondary e-mail address by logging in through the "PERSONAL" account, and confirm that you are indeed receiving verification e-mails on your secondary e-mail address. Initially, they tried using my phone number that was on the account to send me verification code, and I didn't receive any codes. It gets tricky with using the phone number because some carrier services are slower to be able to instantly receive codes and then forward it to our phones. The phone approach failed for me and I have AT&T as my phone carrier with full service at home. E-mail proved to be quicker in my experience. So after all that now I'm logged on to my account, I see my plan/subscription details, and I no longer see that pesky 7-Day Trial / Buy Now option and I'm hoping everything stays working for the remainder of this subscription!

I hope these steps above help anyone that has an Active Creative Cloud All Apps Annual Plan (Pre-Paid Student subscription) and has experienced what I did in my original message.

I think I might have solved the problem. When you log in you should choose PERSONAL ACCOUNT instead of BUSINESS ACCOUNT. Then if you can't access your personal account because you don't have the password, you must put that you have lost your password and they will send you an email to restore it. As soon as you can access your personal account with your university email you will be able to see your Adobe plans. At least that worked for me.

Translated with www.DeepL.com/Translator (free version)

Based on other messages, that means you need to contact the person at your school who manages subscriptions