Student/education plan renewed at full price: 29.40 € → 65.54 €, now 262.16 € cancellation fee and no human support

Hello,

I need a formal human billing review from Adobe, not generic cancellation links.

My Creative Cloud Pro plan was billed at 29.40 €/month until January 2026. From February 2026, the same plan started being billed at 65.54 €/month. When I try to cancel now, Adobe shows an early termination fee of 262.16 €.

This is not a normal cancellation question. My complaint concerns the February 2026 renewal/price increase, specifically the fact that I was moved from an education/student-related price to the standard price without being given a clear and effective route to maintain or re-verify my education eligibility on that same account.

I still meet education eligibility. However, once the account was moved to the 65.54 €/month price, I could not find a clear way to return to the student plan in that account. Instead, I am now being asked to pay 262.16 € to leave a plan whose price more than doubled.

I have also tried to contact Adobe Support through the official chatbot. The chatbot says agents are not available and only provides help articles. I cannot reach a human agent, register a formal billing complaint, or obtain a case number.

This is especially concerning because Adobe’s early termination fees and cancellation processes have already faced regulatory scrutiny. The FTC has taken action against Adobe over alleged hidden cancellation fees and cancellation obstacles. The UK CMA has also opened an investigation into whether Adobe’s early termination fees may be unfair or misleading. In Spain, consumer protection rules require clear information about subscription renewals and effective routes to cancel.

I request a human billing review of:

1. the February 2026 renewal/price increase from 29.40 € to 65.54 €;
2. the lack of a clear route to keep or re-verify education eligibility on that account;
3. the 262.16 € early termination fee calculated after the price increase;
4. the lack of available human support or case number through Adobe’s official chatbot;
5. the specific prior notice Adobe claims was sent before renewing the plan at the higher price.

I am requesting one of the following:

— cancellation without penalty;
— review/reversal of the February 2026 renewal;
— transfer or recognition of education eligibility on the affected account;
— or escalation to a billing supervisor with a written case number.

Please do not reply with generic cancellation terms. I need a real escalation path for a billing complaint.

I can provide screenshots privately: billing history, cancellation fee, chatbot unavailable message and education eligibility verification.