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SashaCre
Participating Frequently
May 13, 2026
Answered

Student plan

  • May 13, 2026
  • 1 reply
  • 21 views

Yesterday Adobe completed checking my academic status, confirming discount. But today they took the full price! 

    Correct answer Jeff_A_Wright

    @SashaCre , thanks for the update. We have people standing by to help you, but there are still no records of any attempts to reach us outside of this public discussion.

     

    I know this is frustrating, but no action will be taken from this discussion. You need to contact at https://helpx.adobe.com/contact.html?rghtup=autoOpen. The experience works on tablets and smartphones, if you don’t have another computer available, ​@SashaCre .

     

    If an organization or school manages your network or devices, ​@SashaCre, then you may need their help to reach us at https://helpx.adobe.com/contact.html?rghtup=autoOpen.

    1 reply

    kglad
    Community Expert
    Community Expert
    May 13, 2026

    @SashaCre 

     

    check your account, https://account.adobe.com 

     

    make sure it’s identical to the verified account.

    SashaCre
    SashaCreAuthor
    Participating Frequently
    May 13, 2026

     

    The same account, but they didn't update it

    SashaCre
    SashaCreAuthor
    Participating Frequently
    May 13, 2026