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October 19, 2020
Answered

Student plan issue

  • October 19, 2020
  • 2 replies
  • 575 views

I have a student plan as an individual. I pay for the plan. I can't access most of the app anymore. When I try it says that my trial has ended. But I'm not on a trial. I'm still paying. My year subscription will end at the end of November. Could be related to the fact that my University course has ended in July, so I,m not a student there anymore? So I can't use those apps even if I'm still paying for the subscription?

    This topic has been closed for replies.
    Correct answer John T Smith

    Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
    -and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
    -and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
    This part copied from Nancy_OShea
    1. Open CC Desktop App.
    2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
    3. Click on your Avatar (top right image).
    4. Sign-out of Creative Cloud.
    5. Close all apps.
    6. Restart your computer.
    7. Open CC Desktop app.
    8. Click your Avatar.
    9. Sign-in with your paid ID and password.

    2 replies

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    October 19, 2020

    Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
    -and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
    -and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
    This part copied from Nancy_OShea
    1. Open CC Desktop App.
    2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
    3. Click on your Avatar (top right image).
    4. Sign-out of Creative Cloud.
    5. Close all apps.
    6. Restart your computer.
    7. Open CC Desktop app.
    8. Click your Avatar.
    9. Sign-in with your paid ID and password.

    Peru Bob
    Community Expert
    Community Expert
    October 19, 2020

    I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.