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kunal33088016t3uh
Participant
October 23, 2023
Question

student plan purchase problem (edited for clarity and alliteration-kglad)

  • October 23, 2023
  • 1 reply
  • 142 views

I need a subscription to creative cloud student and edition and am facing some issue while making payment

(reasons double check and make sure your payment information is entered correctly if this issue persists you may need to use a different payment method or contact your bank)...this is a problem

my gmail id login adobe (removed-kglad) 

 

please request you to solve this problem as soon as possible

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 23, 2023

@kunal33088016t3uh 

 

contact adobe support with your proof of student status, https://helpx.adobe.com/x-productkb/policy-pricing/education-faq.html

 

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

 

=======================================

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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