Student refund

Question

Just informed I did not need to pay for adobe as a student. The huge lack of communication on both adobe's website and my school's on how to initiate, never mind be aware of, the tuition-paid method has me boggled. I paid roughly $300 using the "student discount" service AND my tuition for the no-cost student service. When looking for a refund, adobe's website told me I had to ask my school for any concerns. When I asked my school, they told me they couldn't speak for adobe.

Jeffrey_A_Wright · Accepted Answer

Zesty_Moonlight, I am sorry you are unable to cancel the membership provided by your University. There are no individual memberships to cancel under the account you used to post to this public discussion forum. Please contact your school's Creative Cloud plan administrator for additional assistance with the plan they are managing.

Please see https://adobe.ly/4akeJhS for information on how to sign in under the account managed by your school. ^JW

John T Smith · Answer

To Cancel your personal subscription https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Be aware that you pay a fee of 1/2 of the remaining time when you cancel early

If you have any other questions you need to ask support

This is a public forum with mostly other users, not Adobe support
Nobody here in a public forum can see your account information
Help Center https://helpx.adobe.com/support.html is a good place to start
What do you see for your account at https://account.adobe.com/
This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN... also, chat is for individual subscriptions, if you have a Teams or Enterprise subscription contact your subscription administrator
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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