Student status

Forum|Forum|1 year ago
January 24, 2025
2 replies
169 views

My payment is not going through and adobe is asking me to verify my student status. I used to be on a student plan but for the last few months I've being paying the regular price. When I click on verify there is no option to say I am no longer a student. Does anyone know of a solution to this? Also how do I contact Adobe directly? Do they not have customer support?

How to

kglad

Community Expert

you'll need to await help from an adobe employee for the next step. (if you don't get a reply here from a badged employee within 24 hours, repost.)

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

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