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Participant
July 6, 2026
Question

Subject: Urgent: Account Access Issue - "Permission Required" Error on Active Subscription

  • July 6, 2026
  • 2 replies
  • 15 views

I am writing to report an issue with my Adobe Illustrator access. I purchased a subscription on July 1st, 2026, and my payment went through successfully. However, whenever I try to open the application, I am blocked by a screen that says "Permission Required" or "Request Permission."

    2 replies

    kglad
    Community Expert
    Community Expert
    July 6, 2026

    @hadab 

     

    copy and paste here a screenshot of the permission screen.

    Community Expert
    July 6, 2026

    Are you part of a team of enterprise? Are you logged in via the correct Adobe ID?

    -Manan