Subs cancelation

Forum|Forum|3 months ago
October 31, 2025
1 reply
60 views

Hi i want to know, is there a way i can contact the team? i want to cancel my subs, i dont know why i still got charge for cancelation? my sub is from the same month 2 years ago nov, or is there a way i can see when i wont get charge to cancel my subs?

thanks

Adobe Applications

S

Shivangi_Gupta

Community Manager

Hi @joshuar75631465,

Thanks for reaching out! You currently have an active subscription to Adobe Creative Cloud Pro.

Could you please share the reason you'd like to cancel the plan? Also, have you had a chance to try the cancellation steps outlined here?

https://adobe.ly/3JJnWrj

Let us know how we can assist further.
^Shivangi

J

joshuar75631465Author

Participant

price increases almost twice a much from last month, and when i want to cancel i got charge again, even its the same month as i started 2 years ago, annual mean yearly right why i got charge when its on same month, and there is no indication when i can stop subs without charge it is so weird, its like forcing us to sub or you need to pay if u stop?

S

Shivangi_Gupta

Community Manager

Thank you for sharing your concern.

I’ve reviewed your account details and found that your plan was renewed on October 31, 2025. An email was sent to you on October 1, 2025, informing you about the upcoming renewal and the price change. Additionally, you were provided with an option to switch to a lower-priced plan, allowing you to choose one that best suits your needs.

That said, you can still opt for the Creative Cloud Standard plan if you'd like to make a change. You can find all the relevant details in this article:

https://adobe.ly/4qDnOtV

If you have any questions or need further assistance, I’m here to help.

^Shivangi

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