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gulshat_1429
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July 12, 2025
Answered

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  • July 12, 2025
  • 1 reply
  • 113 views

Hello, I would like to request a full refund for my Photoshop subscription. I did not intend to subscribe and I’m within the 14-day refund policy. Please cancel and refund the full amount.

Correct answer kglad

no one can cancel on your behalf.  you must do it yourself:  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, make sure there's no payment problem on your account.

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
July 14, 2025

no one can cancel on your behalf.  you must do it yourself:  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, make sure there's no payment problem on your account.

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