Subscribed and cancelled free subscription 10 October, billed 3 times 18 and 19 Oct, stop billing

Question

Please stop billing me. You sent me confirmation of the cancellation of this subscription and indicated that I wouldn't be charged, refer to the email you sent to <email removed-kglad>, 10 October 2024, 12:27pm SAST, yet you charged me. I have incurred bank service charges due to your continuous attempts to bill me for something I cancelled on the same day as the sign up! I have not used your service. Please stop billing me.

kglad · Accepted Answer

these are user forums; you're not addressing adobe here.

contact adobe support. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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