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Participant
August 31, 2026
Question

Subscribed for adobe student plan , payment paid but no plan activated

  • August 31, 2026
  • 2 replies
  • 8 views

i purchased adobe creative cloud pro student today.  it asked me to fill form and it only asked me my name , college name , field of study and graduation date. it didnt asked any further question it didnt asked me to upload id card just after clicking next it told me to pay . 

i payed and money is deducted but in my account no plans and order is shown . neither i received any gmail confirmation . plz help , my account used - 

<email removed-kglad> and i payed using scanning qr code

    2 replies

    kglad
    Community Expert
    Community Expert
    August 31, 2026

    confirm you’re checking the correct the account by using https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

     

    then check that account, https://account.adobe.com for payment problems and subscriptions.

     

    also, don’t post personal info to these public forums.

    Community Expert
    August 31, 2026

    It may take a sometime for the purchase to process. See https://helpx.adobe.com/download-install/apps/troubleshoot/licensing-activation-issues/purchased-creative-cloud-apps-appear-trial-versions.html
    If you still need help contact Adobe Support to get help with this.

    -Manan