subscribtion

Question

Hello,I tried to cancel my subscription earlier, but there was an error and the cancellation didn’t go through. The payment hasn’t been made yet, but I don’t have enough funds on this account to cover it, and I won’t be able to pay. I kindly ask for your help in canceling the subscription before the charge goes through. This is very important to me, and I would really appreciate your support in resolving this situation.Thank you so much for your understanding and help.

kglad · Answer

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded