Subscription

... and make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html


p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Hi @hunter_2283,

Thanks for reaching out. After checking your account, I can see that two plans are associated with the email you used to post this query: AI Assistant for Acrobat and Adobe Acrobat Pro. Please note that only the AI Assistant plan has been cancelled. Your Acrobat Pro plan is still active, which is why you are continuing to see charges.

I recommend reviewing your active plans here:
https://adobe.ly/48GPDJM

If you are looking to cancel your Acrobat Pro plan, please follow the steps outlined in this article:
https://adobe.ly/3KNVkxF

Additionally, I am moving your post to the appropriate community so that experts can assist you further if needed.

Please let us know if you have any more questions.