subscription

As Rob suggested, this is a billing / generative credits issue rather than something the community can resolve. Also, your post is in the After Effects Bug Reports section but it sounds like you're referring to a Firefly or Adobe generative video subscription, so the forum team here can't help directly either.

For subscription and credit issues, please contact Adobe Customer Care directly via the chat on https://adobe.ly/4ANP1PV — they have access to your account details and can resolve credit discrepancies that community members and moderators can't.

Moving this thread from After Effects Bug Reports to Account, Payment, & Plan community.

Thanks,
Nishu

I recommend contacting someone through Adobe.com because this is mostly a Users Group which doesn’t address subscription issues.