Subscription

Forum|Forum|5 years ago
November 30, 2020
3 replies
206 views

I have an ongoing subscription an my apple devices. Since this morning everytime I try to convert a document to acrobat I get a response that I should subscribe. When I click on the subscription it tells me I already have an active subscription. I'm going round and round in circles. What is the issue here Acrobat folks

This topic has been closed for replies.

John T Smith

Community Expert

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

Just Shoot Me

Legend

Take this up with the Apple store that you bought it from.

Peru Bob

Community Expert

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum so that proper help can be offered.

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