Hi there I am trying to pay my annual subscription payment but it wont work and it's the wrong price. Even though the card used for payment is just right and no changes have been made to it, my payment wont go through. Secondly its supposed have the student discount applied to it since I re-verified my student status but instead it's the regular annual fee
You need to try the link below for your payment problem, but this link is about the price increase
One Year Intro Price https://community.adobe.com/t5/Get-Started/Student-plan/td-p/10209357
Be sure to remain signed in with your Adobe ID before accessing the link below
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
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Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730
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