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Participant
September 28, 2021
Question

Subscription

  • September 28, 2021
  • 2 replies
  • 140 views

Hi, I have a problem. 
I bought a subscription for a 1 year and while I was using app it's was stopped and blocked. 
Now I paid for a next month but in my account I don't have this subscription and all possiblety to work with documents. 
Help me to figure out.

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    2 replies

    Kanikas
    Community Manager
    KanikasCommunity Manager
    Community Manager
    September 28, 2021

    Hi there, 

     

    I see you have an Adobe account under the same ID as with forums. There is no active subscription under this ID. In order to edit documents you will have to purchase again the Acrobat DC subscription. 

    Please use this link for purchase: https://www.adobe.com/in/creativecloud/plans.html.

     

    Hope this helps!

     

    Thanks 

    Kanika 

      M
      Community Expert
      Manan JoshiCommunity Expert
      Community Expert
      September 28, 2021

      Try the steps mentioned in the following link
      https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
      If it doesn't work, then you need to contact support.
      Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
      https://helpx.adobe.com/contact.html?rghtup=autoOpen
      Type AGENT to avoid bots and talk to a human.
      Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
      https://tinyurl.com/y7cfrr7y
      -Manan

      -Manan
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