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anthonyc58924370
Participant
January 3, 2022
Question

subscription

  • January 3, 2022
  • 2 replies
  • 176 views

 

How do I contact customer support? I keep getting messaged that my subscription is about to expire.

 

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2 replies

Nancy OShea
Community Expert
Community Expert
January 3, 2022

This could be a phishing email from fake Adobe scammers.

 

Check your online account to confirm your plan's expiration date and that payment details are current. It will renew automatically unless you cancel.

https://account.adobe.com/plans

 

Nancy O'Shea— Product User & Community Expert
John T Smith
Community Expert
Community Expert
January 3, 2022

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730