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Subscription

Forum|Forum|3 years ago
May 28, 2022
2 replies
123 views

I have paid for a subscription but whenever I sign in, it takes me to the free trial, which has expired.

Account management

This topic has been closed for replies.

Community Manager

Community Manager

Hi there,

We're sorry for the trouble. In addition to the help documents provided by the expert above, you can also refer to this article: https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

Let us know if it helps.

Community Expert

Community Expert

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html