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J
Jonatán266401861txu
Participant
October 17, 2022
Question

subscription

  • October 17, 2022
  • 1 reply
  • 115 views

I ordered adobe services for one day and canceled immediately, but I received a payment so I blocked it and now I would like to cancel both the subscription and the payment forever

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1 reply

J
Jonatán266401861txuAuthor
Participant
October 17, 2022

the firing should have been canceled but it wasn't

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 17, 2022

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support by using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human
inform the agent that you want to cancel.

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