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Megan30816283gwna
Participant
June 30, 2023
Answered

Subscription

  • June 30, 2023
  • 3 replies
  • 172 views

Is there any way of getting off the annual subscription after already being paid for a year. It's moved onto a second and without asking me to renew and payment has increased. I'm a student who cannot afford the monthly payments or cancellation fee.

Please help me.

This topic has been closed for replies.
Correct answer Peru Bob

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or Twitter:
https://twitter.com/AdobeCare

3 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 1, 2023

the info given by @John T Smith  is correct, but adobe support has been reported to sympathize with customers and help them in situations like yours, despite not being obligated to help.  ie, follow @Peru Bob's advice.

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
July 1, 2023

First the price rise is according to the agreement you signed - One Year Intro Price https://community.adobe.com/t5/account-payment-plan-discussions/why-is-my-account-now-31-a-month-and-not-the-20/td-p/8862330

 

Second - the agreement you signed (click to agree) is for the subscription to renew automatically

Peru Bob
Community Expert
Peru BobCommunity ExpertCorrect answer
Community Expert
June 30, 2023

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or Twitter:
https://twitter.com/AdobeCare

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