subscription

Forum|Forum|2 years ago
January 1, 2024
3 replies
383 views

why do i have to pay $90 to unsubscribe. its annoying and regarded and i dont have the money which is why i am unsubscribing from my monthlyt payment. someone please help. i dont have the money and cant pay

[Profanity removed by moderator]

Billing

This topic has been closed for replies.

Correct answer kglad

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

gupta shivangi

Legend

Hi @matthias34542106x9vf,

As per your account info, you have an active subscription since last 3 months and 3 days. Please check the cancellation terms as suggested by @kglad.

Let us know if you have any questions.

Regards,

Shivangi

John T Smith

Community Expert

>why do i have to pay $90 to unsubscribe

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription
-LONG discussion here, with link to Nancy O'Shea 'arrows' in subscription information
-And difference between actual Monthly and Annual paid Monthly
https://community.adobe.com/t5/account-payment-plan-discussions/adobe-scam-1-year-subscription-payment/td-p/14133040

kglad

Correct answer

Community Expert

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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