Subscription

Forum|Forum|1 year ago
January 2, 2025
2 replies
411 views

I never purchased anything from adobe or i not using any of adobe app but still i charged 2 times. moreover i not getting any payment receipt. i try to login with my emails and it shows no subscription purchased than why I'm charging every month. can someone help me.

Jeffrey_A_Wright

Community Manager

Damandeep, I can confirm that there are no recent purchases or subscriptions under the account you used to post to this public discussion forum. Please see https://adobe.ly/4a2OqNe for more information on the cause of any charges from Adobe. ^JW

A

Anonymous

yeh i not purchased any subscription under this account and any other account but i still charged like if i purchased with my any other email atleast i got receipt but i not got any payment receipt. i want to cancel it without purchasing one more subscription please help me

Jeffrey_A_Wright

Community Manager

Thanks for the update, Damandeep. I know it can be frustrating when you cannot manage the charges being applied to your credit card.

Please contact us directly by clicking on https://adobe.ly/3ZZJJPI to begin a chat session. If you are unable to reach anyone, use a different device.

Once you have contacted us using a secure method, then a member of our team can work with you to track down the cause of the charge. ^JW

A

Anonymous

and if someone knows how to connect with adobe without purchasing a subscription. please reply me

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from animate ">

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