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Participant
July 14, 2026
Question

Subscription active but email address unknown

  • July 14, 2026
  • 1 reply
  • 7 views

I am being charged monthly for an Adobe After Effects subscription, but I cannot access the account associated with it. Adobe Charge Finder shows the email with asterisks hiding most of the address , so the address is partially hidden. I may have made a typo when creating the account Months ago. I have the invoice number and payment information, but I cannot contact a human support agent because I am logged into a different Adobe account with no active subscription. How can I recover or cancel this subscription?

    1 reply

    Nishu Kushwaha
    Community Manager
    Community Manager
    July 14, 2026

    Moving your thread to the correct forum.

     

    Thanks,

    Nishu