Skip to main content
Participant
November 5, 2020
Answered

Subscription active but no premium access

  • November 5, 2020
  • 4 replies
  • 639 views
  • My account is active but I can’t access premium features for the past 4 months. Money was being deducted every month.
 
 
    This topic has been closed for replies.
    Correct answer Nancy OShea

    PART I: Please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud + all other apps you intend to use. Check each one.
    https://helpx.adobe.com/creative-cloud/system-requirements.html

     

    PART II: Confirm your account is active and payment details are current.

    https://account.adobe.com/plans

     

    PART III:  Ensure you are logged-in to a PAID plan and not a FREE plan.

    1. Open CC Desktop App.
    2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
    3. Click on your Avatar (top right image).
    4. Sign-out of Creative Cloud.
    5. Close all apps.
    6. Restart your computer.
    7. Open CC Desktop app.
    8. Click your Avatar.
    9. Sign-in with your paid ID and password.

     

    Post back if you still need help.

     

    4 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity ExpertCorrect answer
    Community Expert
    November 5, 2020

    PART I: Please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud + all other apps you intend to use. Check each one.
    https://helpx.adobe.com/creative-cloud/system-requirements.html

     

    PART II: Confirm your account is active and payment details are current.

    https://account.adobe.com/plans

     

    PART III:  Ensure you are logged-in to a PAID plan and not a FREE plan.

    1. Open CC Desktop App.
    2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
    3. Click on your Avatar (top right image).
    4. Sign-out of Creative Cloud.
    5. Close all apps.
    6. Restart your computer.
    7. Open CC Desktop app.
    8. Click your Avatar.
    9. Sign-in with your paid ID and password.

     

    Post back if you still need help.

     

    Nancy O'Shea— Product User & Community Expert
    John T Smith
    Community Expert
    Community Expert
    November 5, 2020

    Are you sure your account is active?

    Log-in to your account and click this link https://account.adobe.com/products

    Just Shoot Me
    Legend
    November 5, 2020

    I moved your post over from the poorly named "Using the Community" forum, which is for getting help using this forum system, to a better forum.


    I hope this helps. Best of luck to you.

    Just Shoot Me
    Legend
    November 5, 2020

    And what Exact Adobe product are you asking about?