Subscription cancelation refund

Forum|Forum|6 months ago
August 4, 2025
1 reply
111 views

Since there seems to be no easy way to contact support about to get a refund, I'm posting here. I've had my Adobe account for a while but I don't use it at all anymore, I got charged today and canceled immediately and am interested in a refund. There's not support forum and no support email, how do I get a hold of Adobe support for this??

Cancel subscription

kglad

Community Expert

when did your trial/subscription start?

when did you cancel?

and check your account https://account.adobe.com to make sure it's cancelled.

Shivangi_Gupta

Community Manager

Hi @BEB67891,

Adobe offers full refund if the cancellation is done within first 14 days of subscribing. I reviewed your account info and found that you have an active plan to Creative Cloud since 2 years and 4 months. I'm sorry but your account is not eligible for refund.

Please refer to this article for more details: https://adobe.ly/4fpuS8v

Let me know if you have any additional questions.

^Shivangi

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