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Vivacious_Lionheartfe36
Participant
Oct 30, 2026 8:15 AM UTC
Open for Voting

Subscription canceled, how to get refund

Hej - Jeg har opsagt mit abonnement inden for prøveperioden - og jeg har fået en bekræftelse på jeg har opsagt mit abonnement.  Men jeg er blevet faktureret og ser at jeg fortsat bliver faktureret? Hvordan får jeg refunderet det beløb jeg har betalt for meget? - Jeg vil gerne bede om et tlf nr. eller en mailadresse direkte til kundeservice- Tak 

    2 replies

    ShivangiGupta
    Community Manager
    ShivangiGuptaCommunity Manager
    Community Manager
    Oct 30, 2026 12:01 PM UTC

    Hi ​@Vivacious_Lionheartfe36,

    We appreciate you reaching out.

    I reviewed your account info and I can confirm that all your subscriptions are cancelled and Adobe initiated a refund today. It usually takes 10-14 days for the refund to get processed. 

    Let us know if you have any additional questions.

     

    ^Shivangi

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    ^Shivangi
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    Oct 30, 2026 10:37 AM UTC

    Check if you are subscribed to something more that is not cancelled yet https://account.adobe.com/plans

    If this is a wrong charge and is indeed for the cancellation you already did then you can connect with Adobe Support at https://helpx.adobe.com/contact.html?rghtup=autoOpen

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    -Manan
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