Subscription cancellation

Forum|Forum|3 months ago
October 28, 2025
2 replies
55 views

Hi community, I clicked on Free Trial but I am unable to cancel the subscription, I have searched online and gone to the relevant places on my account including "Manage Subscription" but I can't find anything. My card has been billed to be debited in a week, my associated email is <email removed by mod>

Billing

kglad

Community Expert

use your card's info at @Jeffrey_A_Wright's link and then sign into that account, https://account.adobe.com

John T Smith

Community Expert

This is a public forum, not Adobe support... other users can't help
To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html
https://community.adobe.com/t5/account-payment-plan-discussions/unable-to-load-data-error-while-cancelling-adobe-subscription/td-p/15527182
The Opera browser is not compatible with Adobe - and a refund will take up to 14 days
https://helpx.adobe.com/manage-account/using/cancel-subscription.html?promoid=61PM7X11&mv=other
-be sure to keep the verification email you will receive when you cancel

Jeffrey_A_Wright

Community Manager

Doctor Ugwunna, thanks for posting about your subscription commitment to this public discussion forum. In addition to John's suggestion, please make sure to log in under the account you used to subscribe to our services. There are no active subscriptions or recent transactions under the account you used to create this public discussion thread. Please see https://adobe.ly/3WttSaH for information on how to locate the account that the charge originated from. ^JW

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