Skip to main content
Participant
August 9, 2026
Question

subscription cancellation and refund

  • August 9, 2026
  • 2 replies
  • 11 views

I

I am contacting you regarding my Adobe Acrobat Premium subscription, which was recently renewed automatically.

 

I did not intend to continue the subscription and was unaware that the renewal would be processed at this time. As soon as I noticed the charge, I decided to cancel the subscription renewal.

 

I would kindly like to request a refund for the recent payment, as the renewal was not intentional and I do not plan to use the subscription going forward.

 

I would greatly appreciate your assistance and consideration regarding this request.

 

Thank you for your time and understanding.

2 replies

John T Smith
Community Expert
Community Expert
August 9, 2026

>which was recently renewed

 

You do not get a refund when you cancel a subscription that renewed… you only get a refund when you cancel a NEW subscription, and that only if you cancel curing the first 14 days

kglad
Community Expert
Community Expert
August 9, 2026

refunds are automatic (if you qualify*) and you subscribed via adobe.com

 

if you subscribed via a mobile app store, contact the store.

 

* understanding cancellation 

fees, https://helpx.adobe.com/uk/manage-account/using/creative-cloud-subscription-terms.html#cancel