subscription cancellation and refund

Question

II am contacting you regarding my Adobe Acrobat Premium subscription, which was recently renewed automatically. I did not intend to continue the subscription and was unaware that the renewal would be processed at this time. As soon as I noticed the charge, I decided to cancel the subscription renewal. I would kindly like to request a refund for the recent payment, as the renewal was not intentional and I do not plan to use the subscription going forward. I would greatly appreciate your assistance and consideration regarding this request. Thank you for your time and understanding.

kglad · Accepted Answer

refunds are automatic (if you qualify*) and you subscribed via adobe.com

if you subscribed via a mobile app store, contact the store.

* understanding cancellation

fees, https://helpx.adobe.com/uk/manage-account/using/creative-cloud-subscription-terms.html#cancel

John T Smith · Answer

>which was recently renewedYou do not get a refund when you cancel a subscription that renewed…you only get a refund when you cancel a NEW subscription, and that only if you cancel curing the first 14 days

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