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Participant
September 23, 2026
Answered

Subscription Cancellation Issue

  • September 23, 2026
  • 2 replies
  • 39 views

is wrong with this copany. I have been trying to cancel now two months staright and each time i pay my monthly and they are still ot letting me to cancel my payment. They do not have customer support 

[Profanity reference removed by moderator]

    Correct answer AkanshaAshra

    Hi ​@youthful_Sunrisead35 

    We understand your concern. As checked, both AI Assistant for Acrobat and Adobe Acrobat Pro are currently in the cancellation process.

    We hope this helps clarify the status of your subscriptions. If you continue to experience any issues, please contact Adobe Support on the below link-

    https://helpx.adobe.com/contact.html?rghtup=autoOpen

    If you have any other questions, feel free to let us know. We're happy to help. 

    ^Akansha

    2 replies

    AkanshaAshra
    Community Manager
    AkanshaAshraCommunity ManagerCorrect answer
    Community Manager
    September 23, 2026

    Hi ​@youthful_Sunrisead35 

    We understand your concern. As checked, both AI Assistant for Acrobat and Adobe Acrobat Pro are currently in the cancellation process.

    We hope this helps clarify the status of your subscriptions. If you continue to experience any issues, please contact Adobe Support on the below link-

    https://helpx.adobe.com/contact.html?rghtup=autoOpen

    If you have any other questions, feel free to let us know. We're happy to help. 

    ^Akansha

    kglad
    Community Expert
    Community Expert
    September 23, 2026

    the most common reasons for inability to cancel is 

     

    1. a payment problem.  that must be fixed before cancelling is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html and
    2. a browser with limitations.  try using a mobile phone's updated non-opera browser with wifi disabled.