Subscription Cancellation Issue – Still Being Asked to Pay

for more details and to make sure you're aware of the cancellation terms, select your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

When you cancel:    You still have to pay 1/2 of whats left on your contract.   

FOR EXAMPLE:  You sign up for 1 year, doesn't matter if you paid for a year all at once, or if you pay month by month- you have a 1 year contract.

On month 6 you decide "I'm done"- you would still have 6 months remaining on your contract.   You would still have to paye 1/2 of your contract remianing (3 months) to end you subscription.

Billing cycles are based upon when you first subscribed.  For me:  It's on the 3rd of the month.  That is when I pay my $10.85 each month.  Now I could see emails about cancelling, and billing, "crossing paths"-- so many emails are 100% automated "Send out the billing emails for July 25th at 11:59pm on July 24th sort of stuff.   You send in yoru request to cancel at 6pm on July 24th, and you get an automated response instantly, or pretty darn quick.