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Participant
September 14, 2022
Question

Subscription cancellation - refund request

  • September 14, 2022
  • 1 reply
  • 131 views

I have understood that I have to cancel by Wednesday my premium subscription but as it turn out, it was Tuesday. I have cancelled now and I don't intend to use Adobe Premium service. Appreciate if you could refund my money for this month, thank you!

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    1 reply

    LinSims
    Community Expert
    Community Expert
    September 14, 2022

    This is a public forum, not Adobe support. Users, including the Adobe Community Professionals, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

    Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

    CHAT: Click the following to contact Adobe customer support staff for help:

    https://helpx.adobe.com/contact/support.html

    You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

    This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

    Click the chat icon at the bottom right of the page to open a chat session.

    If that doesn't work, try this link, which opens a chat window directly:

    https://helpx.adobe.com/contact.html?rghtup=autoOpen


    PHONE: You can also search this page for a regionally appropriate phone number for customer support.

    https://helpx.adobe.com/contact/phone.html