Subscription Cancelled Early Despite Valid End Date

Hello Adobe Community,

I wanted to share my recent experience with Adobe in hopes of finding some clarity or a resolution.

I subscribed to Adobe last year during a promotional offer. It was a great deal, but as the year approached its end, I decided I wouldn’t renew the subscription because the regular pricing was outside my budget.

I attempted to remove my credit card details to prevent auto-renewal, but I couldn’t find a way to do so. I contacted Adobe Support for assistance and explained that I wanted to end my subscription due to financial reasons. They offered me a discount, which I said I’d consider, but I didn’t commit to anything at the time.

The following morning, I discovered that my Creative Cloud account had been suspended—even though I still had a valid subscription until February 25 (as confirmed by the email I received after canceling).

When I contacted support again, they told me I needed to re-enter my credit card details and resubscribe to regain access—even though I still had an active month remaining on my subscription.

I find this situation incredibly frustrating and unfair. It feels like extortion to lock me out of my account when I still have time left on my subscription.

Has anyone else experienced this? Any advice on how to resolve this issue would be greatly appreciated.

Thank you.